Cannot Install Adobe CS3 (Creative Suite 3)

Cannot Install Adobe CS3

Cannot Install Adobe CS3

Cannot Install Adobe CS3 (Creative Suite 3) or Adobe Acrobat 8

If you try to Install an Adobe Creative Suite 3 product or Adobe Acrobat 8, you will find that you cannot complete the installation because you cannot connect to the Adobe CS3 Activation Servers. You may get the following message:

“Activation – No Connection” or “Internet Connection Not Detected”

Why Can’t I Install Adobe CS3?

According to Adobe,

the aging activation servers for Creative Suite 3 (CS3) and Acrobat 8 applications had to be retired. Without activation servers, CS3 and Acrobat 8 applications display a connection error when trying to verify a license.

So, there are several Adobe applications to which this applies.  They the CS3 versions of the following:

  • Photoshop
  • InDesign
  • InCopy
  • Illustrator
  • Dreamweaver
  • Premiere Pro
  • After Effects
  • Flash Professional
  • Contribute
  • Fireworks
  • Soundbooth
  • Acrobat 8 Standard,  Professional, and 3D*

*Acrobat isn’t labeled as a “CS3” version, but it uses the same activation servers, so it is included here.

Cannot Install Adobe CS3 – Solution

Since servers for Creative Suite 3 (CS3) applications were retired, there is no way to activate the original version of the software, even with a valid license. However, you can get a new serial number.  This new serial number uses a new installer, which you can also get from Adobe.  The new installer does not require activation.  To get it, you will have to have an Adobe ID.  If you already have one, sign in below using it.  If not, click on the Create Adobe ID link to create your Adobe account first

You can also get a special price on an Upgrade, and that’s great, but I don’t consider that a “solution”.  It is something you may want to consider though.

Create or Sign in With Adobe ID

These are the links to either log in with or create an Adobe ID and complete the process for requesting a new serial number and installer.

Proceed to the New Serial Number Request page for Adobe CS3 and Acrobat 8

Request new serial number and installer for Adobe CS3 or CS4

Once you do that, you will be presented with a screen to enter your original serial number for Adobe CS3 or Adobe Acrobat 8

Request a new License for Adobe CS3

Request a new License for Adobe CS3


Enter your original serial number from Adobe CS3 or Acrobat 8 and click Submit