Tag: troubleshooting

‘Offline’ Printer Status Message On HP Printer

‘Offline’ Printer Status Message On HP Printer The Offline printer status message displays on the computer and the printer does not print. An Offline printer condition indicates that the computer is not able to communicate with the printer. The offline printer message can appear for several reasons.  It is shown when the printer is powered off, […]

How to Reset a Samsung Security DVR

How to Reset a Samsung Security DVR Why Reset a Samsung Security DVR? If you have forgotten your admin password on a Samsung Security DVR, most experts would suggest that you have to contact Samsung and/or send it back to Samsung to have the administrator password reset.  While this is true in some cases, it […]

How to Reset an iPhone

Reset Device

How to Reset an iPhone There are many possible reasons for needing to know how to reset an IPhone.  Among them are: iPhone frozen or locked up iPhone apps not working correctly iPhone cannot start iPhone rebooting But there are too many to count here. There are also many kinds of resets, including full resets, and […]

A Word about Viruses and Malware: Don’t blame me

A Word about Viruses and Malware: Don’t blame me. I often help people when they have a problem.  That’s when they come to me.  The problem with that business model is that they are often already frustrated, and what I am going to tell them, at least initially, isn’t going to make them a whole […]

Reset Adobe Photoshop Preferences

Reset Adobe Photoshop Preferences

Reset Adobe Photoshop Preferences Why Reset Adobe Photoshop Preferences? If you are having a problem with Adobe Photoshop not starting on your computer, it may be a simple matter of the preferences file being corrupt. If that’s the case, clearing it out will correct the problem. By clearing it out, I mean that you can Reset […]

Adobe InDesign CS5 Won’t Open Troubleshooting Fonts

Problem: Adobe InDesign CS5 Won’t Open and an error is thrown. The error report shows an error similar the one below. The following is the chat I had with the customer which led to the resolution of the problem. I’m including the entire chat because there are several things that we checked during the troubleshooting […]

Roku Reset – How to Fix a Freezing Roku

Roku Reset – How to Fix a Freezing Roku Although the Roku 2 is a great little device– they have to ability to bring media from a variety of sources to your TV without Cable, Antennas, or large monthly bills – they do have their flaws. My HD Cable DVR locks up once in a while […]

I had a paper jam – Now I Can’t Print

A Quality? InkJet Printer

    Had a paper jam and now can’t print I had a paper jam which I dealt with but now my printer is printing only blank pages. Can you help? First, let’s talk about some of the things that can happen to a printer during a paper jam that can cause problems even after […]