Canon Color Network ScanGear in Windows 8

Scan to Windows 8 with the Canon ImageRunner Series

A Person Happily Scans to Windows 8 with the Canon ImageRunner Series After Reading this Article.

Canon Color Network ScanGear in Windows 8

This article is primarily for the purpose of walking through the installation of network scanning functionality for the Canon ImageRunner series of multi-function devices.  I will cover the installation for Windows in general, but my reason for writing the article is that installing Color Network Scangear on Windows 8 requires some extra steps that are not well documented if at all.

 

Downloading the Software

First, you will need the correct software.  “Network Scangear” is NOT compatible with Windows 8.  The software that IS compatible with Windows 8 is:

Canon Color Network ScanGear V2.71

WIA Network ScanGear2: v1.0

32-bit or 64-bit?

This is not as straightforward as you might think.  When  you download the driver, you will be downloading the driver for the 64-bit version of Windows 8.  However, the driver is a 32-bit driver.  So, you will note on the driver page that it says “This TWAIN scan driver is a 32bit driver which can only be used with 32bit-compatible applications running on 64bit Windows.”  So when I refer to the driver as 32-bit below, it doesn’t mean that it won’t work on your 64-bit version of Windows.  It means that it will only work with 32-bit applications.  This is something over which you usually have no control.  You will not be able to use the driver with 64-bit applications even though you are running a 64-bit version of Windows.  This shouldn’t be a problem, though.  Chances are the applications you are expecting to use with this driver are actually 32-bit.

Color Network ScanGear is a 32-bit TWAIN-compliant scanner driver that allows computers on a network to use a Canon imageRUNNER ADVANCE, Color imageRUNNER, imagePRESS, imageRUNNER(equipped with a color scanner) or MF series digital copier as a network scanner.

It consists of the following software.

ScanGear Tool – Enables the user to select the device name of the scanner on the network to be used for scanning.  It also enables the user to switch the display language of the software.

Network ScanGear driver – A scanner driver that can be accessed from TWAIN-compliant applications.

Requirements

Required Hardware

You have it or your wouldn’t be running Windows 8, so I won’t bore you with it.  They are minimal.

This driver can only be used with applications that support TWAIN.

Compatible Windows Operating Systems

  • Microsoft Windows 2000 operating system
  • Microsoft Windows XP operating system
  • Microsoft Windows Server 2003 operating system
  • Microsoft Windows Vista operating system
  • Microsoft Windows Server 2008 operating system
  • Microsoft Windows 7 operating system
  • Microsoft Windows 8 operating System

Color Network ScanGear is not compatible with Windows Server 2008 Server Core.

Color Network ScanGear does not support IPv6 on any operating system prior to Windows Vista.

Installation

When installing or uninstalling Color Network ScanGear, it is necessary to log in as Administrator. Users other than Administrator cannot install or uninstall this driver.

-When a Restricted User uses Color Network ScanGear, install Color Network ScanGear in the folder where the Restricted User can overwrite.

– If the operatnig system includes the Windows Firewall function and that function has been enabled, it may take some time for scanning to finish. Verify whether UDP ports can be registered as exceptions in the [Exceptions] sheet of Windows Firewall. Normally such exceptions are automatically registered at the time of installation. If the appropriate UDP port has not been registered, it will have to be registered manually.  This functionality of the installation program does not work with Windows 7 and Windows 8, therefore you will have to make these firewall exceptions to use the software in either of these operating systems.

The firewall exceptions that must be added are as follows:

Port 56338 UDP

The application SgTool.exe

For Windows XP/Server 2003:

  1. Click [start]-[Control Panel]-[Security Center]-[Manage security settings for:]-[Windows Firewall].
  2. In the [Exceptions] sheet of the [Windows Firewall] dialog box, click [Add Port].
  3. Configure the following settings in the [Add a Port] dialog box, then click [OK].
    [Name]: Enter a name
    [Port number]: 56338
    Select [UDP]
  4. Click [OK] and close the [Windows Firewall] dialog box.

For Windows Vista/Server 2008:

  1. Click [Start]-[Control Panel]-[Allow a program through Windows Firewall].
  2. In the [Exceptions] sheet of the [Windows Firewall] dialog box, click [Add Port].
  3. Configure the following settings in the [Add a Port] dialog box, then click [OK].
    [Name]: Enter a name
    [Port number]: 56338
    [Protocol]: Select [UDP]
  4. Click [OK] and close the [Windows Firewall] dialog box.

For Windows 7:

  1. Click [Start]-[Control Panel]-[System and Security]-[Windows Firewall]-[Advanced Settings].
  2. Select [Inbound Rules] in the [Windows Firewall with Advanced Security] sheet, click [New Rules].
  3. In [New Inbound Rule Wizard], select [Port], click [Next].
  4. Select [UDP], enter 56338 in [Specific local port], click [Next].
  5. Select [Allow the connection], click [Next].
  6. Select only [Private], click [Next].
  7. Enter a name in [Name], click [Finish] to close [New Inbound Rule Wizard].

– If you are using an operating system equipped with Windows Firewall and have enabled the Windows Firewall settings, to use the ScanGear Tool, click the [Exceptions] tab in the [Windows Firewall] dialog box -> click [Add Program] -> add the ScanGear Tool (SgTool.exe). If you use the ScanGear Tool without adding it to Windows Firewall exceptions, an alarm message may be displayed.

For Windows 8

If you are using Windows 8, which is the main reason for this article, add the firewall exceptions as follows:

  1. Search for “firewall” in the Windows 8 Start menu by typing the first few letters. Click on the Settings option.
  2. Select Windows Firewall from the options that appear in the top left.
  3. Click on “allow an app or feature through Windows firewall in the Windows Firewall window
  4. Click “Change settings” in the next window. Click “Allow another app…” in the bottom right corner.
  5. Select SgTool.exe to add in the window that pops up, and then click “Add” to add the exception to the list.  If you do not see the application listed in the Add an app dialog, click browse and browse to the application, which will be in the folder “C:Program Files (x86)CanonColor Network ScanGear” by default.

You should now be able to use the ImageRunner to scan to Windows 8 or other Windows operating System.  There is one problem I’ve experienced that is worth noting.  If you try to scan by selecting insert Picture from Office 2007, you may get an error.  If this happens, use the [Custom Insert] button instead of the [Insert] button and that should resolve the problem.

 

  • Yuli Putri

    I got this pop up window when i’m trying to scan a document. Can you please help me? I don’t know what has been change on my PC or my canon machine (IR6020), because I can do the scanner before, but now it doesn’t work anymore

  • Yuli Putri

    I got this pop up window when i’m trying to scan a document. Can you please help me? I don’t know what has been change on my PC or my canon machine (IR6020), because I can do the scanner before, but now it doesn’t work anymore

    • By this error, I would say that either the Scanner or the computer is not communicating with the network properly. Are you able to perform other functions on the scanner?