Although the Roku 2 is a great little device– they have to ability to bring media from a variety of sources to your TV without Cable, Antennas, or large monthly bills – they do have their flaws. My HD Cable DVR locks up once in a while and I have to restart it. The Roku is no different. There they sometimes get stuck on a “retrieving” screen. Other times, the device won’t start properly.
When you have problems with the Roku 2, the best solution is usually a soft reset. If that doesn’t fix the issues, a factory hard reset will usually do the trick. Here’s how you can do both. Below I’ll show you how to reset Roku 2 and other Roku devices (most Roku products can be reset in the same fashion. The remote method of resetting might be different, but most or all have a reset button on the back)
Roku Soft reset
1. Find the Reset button on the back of the device. It’s located above the power port on the back.
2. Using a paper clip, press the reset button, then release the reset button after about one second.
The device should reset successfully. If not, you can press the reset button for a few seconds, or until the lights on the front of the Roku blink, then release the reset button.
You can also reset using the remote control by pressing the following:
Press Home 5 times
Press Up 1 time
Press Rewind 2 times
Press Fast Forward 2 times
Roku Hard reset
If a soft reset doesn’t fix your problem, a hard reset may be your only option. This will clear all data off the Roku 2 and reset it to factory default settings.
1. Remove all cables except the Power cord.
2. Using a paper clip, press and hold the Reset button on the back of the device for about 15 seconds.
3. Continue to hold the Reset button, then remove the Power cord from the back of the unit.
4. Release the Roku Reset button, then plug all of the cords back into the Roku device.
The device should walk you through the setup process again.
You can also accomplish a hard reset by selecting Settings > Factory reset > Factory reset > Yes on the menu of the Roku device. Once the setup is complete, the Roku device should be functional again.
Those are the two ways you can reset the Roku 2. If you are still having problems, it might be time to consider a replacement Roku. A repair isn’t usually cost effective for most Roku devices, but if you’d like to avoid replacing it, you might want to try replacing the $10 Roku Power Adapter, which is by far the most common hardware problem with all Roku Devices.